Refund policy

At Root and Grow, we want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 7 days of receiving your items.

Eligibility for returns:

• Items must be unused and in their original condition
• Due to the perishable and living nature of our products (seedlings and trees), we are unable to accept returns where plants have been planted, damaged through neglect, or subjected to unsuitable growing conditions
• Proof of purchase is required for all returns

Damaged or incorrect items: If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund at our discretion.

Refunds: Once your return is approved, a refund will be processed to your original payment method within 5–7 business days.

To initiate a return, contact us at [your email address].